Privacy Policy

1. Introduction

cv33 operates an internationally trusted online casino and sports betting platform that serves players based in Bangladesh. We understand that your privacy matters deeply, and this Privacy Policy sets out clearly and honestly how we collect, use, store, and protect your personal data when you visit our website or use any of our services.

By accessing cv33 or registering an account, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please discontinue use of our platform immediately. This policy applies to all users regardless of their location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and all other cities and regions.

2. Information We Collect

We collect several categories of information when you use cv33's services. The types of personal data we may collect include, but are not limited to:

• Identity Information: your full name, date of birth, national identification number, and copies of government-issued identification documents required for account verification (KYC).
• Contact Information: your email address, phone number, and residential address including your city and district within Bangladesh.
• Financial Information: transaction records, payment method details (such as bKash wallet numbers, Nagad account references, Rocket account references, Upay details, and bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and similar institutions), deposit and withdrawal history.
• Technical Information: IP address, browser type and version, device identifiers, operating system, referring URLs, session duration, pages visited, and clickstream data collected automatically when you access our platform.
• Gameplay and Behavioural Data: game history, betting patterns, wagering activity, session timestamps, and responsible gaming preferences you configure on your account.

We may also collect information you voluntarily provide when contacting our customer support team, completing surveys, or participating in promotional activities. We do not collect sensitive personal information beyond what is strictly necessary for regulatory compliance and the delivery of our services.

3. How We Use Your Information

cv33 uses the personal data it collects for defined, legitimate purposes only. Specifically, we may use your information for the following reasons:

• Account Registration and Management: to create, verify, and maintain your cv33 player account, including KYC identity verification as required to ensure a safe and reliable platform.
• Service Delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers; to make your selected games — including cricket betting, live casino, slots, and crash games — available on your account.
• Customer Support: to respond to your inquiries, resolve disputes, and provide technical assistance when issues arise with your account or gameplay.
• Security and Fraud Prevention: to monitor platform activity, detect suspicious transactions, prevent fraud, money laundering, and underage gambling, and to protect the integrity of our systems and all users.
• Personalisation and Communications: to send you relevant account notifications, bonus updates, and promotional communications (where you have consented to receive them), and to personalise your gaming experience based on your activity history.
• Legal Compliance: to meet applicable legal and regulatory obligations, including record-keeping requirements and responding to lawful requests from competent authorities.

4. Legal Basis for Processing

We process your personal data on one or more of the following lawful grounds:

• Contractual Necessity: processing is required to fulfil the contract between cv33 and you as a registered player, including account management and transaction processing.
• Legitimate Interests: processing to detect and prevent fraud, ensure platform security, improve our services, and communicate relevant updates, where these interests are not overridden by your rights.
• Legal Obligation: processing necessary to comply with applicable laws, anti-money laundering regulations, and lawful orders from regulatory or governmental authorities.
• Consent: where you have given explicit consent for us to process your data for a specific purpose, such as receiving promotional communications. You may withdraw consent at any time by contacting our support team.

5. Cookies and Tracking Technologies

cv33 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, remember your login session, maintain security, and analyse aggregate site usage. Cookies are small text files placed on your device that enable certain features and help us understand how you interact with our services.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control cookie behaviour through your browser settings; however, disabling certain essential cookies may affect the functionality of our platform. Analytical and marketing cookies are used only where permitted by applicable rules.

6. Sharing Your Personal Data

cv33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with trusted third parties in the following limited circumstances:

• Payment Processors: we share the minimum necessary financial data with payment service providers (such as bKash, Nagad, Rocket, and Upay) to facilitate your deposits and withdrawals securely.
• Game Providers and Technology Partners: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive aggregated or session-level data required to power the games and live casino infrastructure.
• Compliance and Legal Authorities: we may disclose personal data where we are required to do so by law, court order, or enforceable governmental or regulatory demand, to prevent serious harm, or to protect the rights and interests of cv33 and its users.
• Service Providers and Sub-Processors: we may engage vetted third-party companies (such as cloud hosting providers, customer support tools, and analytics platforms) who process data solely on our behalf under strict data-protection agreements.

Any third party receiving your data is contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Specifically, account data and transaction records are retained for a minimum period following account closure to satisfy legal, regulatory, and audit obligations.

Where your data is no longer required, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. If you request account deletion, we will process your request in line with our legal obligations, which may mean certain records are retained for a defined period even after account closure.

8. Your Rights and Choices

As a user of cv33, you have a number of rights in relation to your personal data. We are committed to honouring these rights within a reasonable timeframe and subject to applicable legal limitations. Your rights include:

• Right of Access: you may request a copy of the personal data we hold about you, along with information about how and why it is being processed.
• Right to Rectification: if you believe any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: in certain circumstances, you may request that we delete your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent and no other legal basis applies.
• Right to Object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will action that request promptly.
• Right to Data Portability: where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly-used, and machine-readable format.

To exercise any of these rights, please contact our support team at the email address listed in the Contact section below. We will respond to verified requests within a reasonable period. Please note that certain rights are subject to legal exceptions; in such cases we will explain the applicable limitation clearly.

9. Data Security

cv33 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting data visibility to authorised personnel only, and regular security audits.

While we strive to protect your data at all times, no method of transmission over the internet or electronic storage is completely infallible. We encourage you to use a strong, unique password for your cv33 account, to never share your login credentials with anyone, and to contact our support team immediately if you suspect any unauthorised access to your account.

10. Third-Party Links

Our platform may from time to time reference third-party services, payment gateways, or game providers. While we take care to partner only with reputable organisations, cv33 is not responsible for the privacy practices of external services. We encourage you to review the privacy policies of any third-party services you interact with independently of our platform.

11. Children's Privacy and Age Restriction

cv33 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from any person under the age of 21. If you are under 21, you must not register an account, access our platform, or use any of our services.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems. Parents or guardians who believe their child may have provided data to cv33 are encouraged to contact us immediately at the email address listed in the Contact section below so we can investigate and act swiftly.

12. Changes to This Privacy Policy

cv33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of cv33 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we protect your information. If you disagree with any revision, please discontinue use of our platform and contact our support team to close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv33 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond.

You may contact us by email at: [email protected]. Please include your registered username and a clear description of your query in your message so we can assist you as efficiently as possible. We aim to respond to all privacy-related inquiries within 5 business days.